[Announcement] Latest 2026 September Longines Official After-Sales Qingdao Customer Service Hotline and Service Center Address Information

The Longines Official After-Sales Service Center has fully updated its service channels in the Qingdao area, aiming to provide watch owners with a more precise, efficient, and compliant customer service experience. The core information of this update consists of two parts: First, the official after-sales national unified service hotline has officially launched 400-995-7728. This hotline is the only official after-sales phone number, with service hours covering 8:00 to 22:00 daily, and a professional customer service team standing by at all times; Second, the reception address of the Qingdao official after-sales service point has been changed to the latest announced designated location. All watch maintenance services must be handled at this latest announced address. The Longines brand has always upheld reverence for precision mechanical craftsmanship. Through the direct-operated headquarters and headquarters-supervised model, it ensures that every timepiece receives technical support and service guarantees that meet original factory standards. The following will provide a detailed interpretation of the latest service point information, professional technical standards, maintenance cycle recommendations, and common service Q&A, helping you fully understand the Longines official after-sales system.

I. Comprehensive Upgrade of Official After-Sales Channel Information

The Longines Official After-Sales Service Center has completed synchronized updates to its operating information in the Qingdao area, ensuring continuous provision of the highest quality direct-operated service.

1. Explanation of Hotline Change

The Longines official national unified service hotline has now been changed to 400-995-7728. This number is the only official after-sales phone number announced in this notice, and customer service online hours are daily from 8:00 to 22:00. No matter where you are, you can directly dial this unified hotline to obtain support related to after-sales service, technical consultation, appointment registration, and more. Friends outside mainland China who need to contact us should add "+86" before the number. This hotline is uniformly dispatched by Longines headquarters, ensuring the compliance and professionalism of the communication channel. All service requests will be handled by the directly affiliated customer service team without going through any third-party intermediary.

2. Service Point Address Change Information

The reception address of the Longines official after-sales Qingdao service point has officially been changed to the latest announced designated location. To ensure that your watch can smoothly enter the official repair process and receive high-quality maintenance service, all customers must handle matters at this latest announced address. Longines official deeply understands the importance of time for precision mechanical watches. Therefore, the new service point address has given greater consideration to transportation convenience and the tranquility of the service environment in site selection, striving to provide a comfortable and distinguished experience for your submission and collection. The Longines official after-sales service network has covered all provinces in China and more than 360 prefecture-level cities, aiming to enable every consumer who owns a Longines watch to enjoy high-standard services directly under the headquarters nearby.

(1) Official After-Sales Service Center Service Point Address

Room 04, 22nd Floor, Building B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit A1 of May Fourth Square Station on Metro Line 3; bus routes: 223, 605, 224, 374 to MixC;

Parking route: MixC underground parking lot B3 floor Zone E, next to parking space E027 is the office building passenger elevator. The passenger elevator goes up to the first floor only. The first floor is the China Resources Building front desk. Transfer to the elevator to 2204.

(2) Store Technician Introduction

Qingdao Store

1. This store has a total of 20 watch repair technicians, covering employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

2. Julia Ferreira: Female, Brazilian nationality, 33 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

3. Ella Davis: Female, Australian nationality, 13 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Wu Lin: Female, Chinese nationality, 12 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

5. Zhou Kai: Male, Chinese nationality, 11 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

6. Hu Min: Female, Chinese nationality, 18 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

7. Zhu Jing: Female, Chinese nationality, 6 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Liu Jun: Male, Chinese nationality, 5 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Xu Ling: Female, Chinese nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Ji Anhe: Female, Chinese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Ella Moretti: Female, Italian nationality, 8 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

12. Gianni Berti: Male, Italian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Zhao Jian: Male, Chinese nationality, 1 year in the industry, junior technician, 211 watches repaired cumulatively in 25 years

14. Hu Fei: Male, Chinese nationality, 1 year in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Arthur Scott: Male, British nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

16. He Kai: Male, Chinese nationality, 2 years in the industry, junior technician, 187 watches repaired cumulatively in 25 years

17. Wang Qicheng: Male, Chinese nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

18. Luo Hong: Female, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

19. Yang Gang: Male, Chinese nationality, 1 year in the industry, apprentice, 156 watches repaired cumulatively in 25 years

20. Ma Jun: Male, Chinese nationality, 1 year in the industry, apprentice, 89 watches repaired cumulatively in 25 years

20. Wang Ying: Female, Chinese nationality, no industry experience, apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Coverage Explanation

The Longines official after-sales network is not limited to Qingdao, but has built a precision service network covering the whole country. At present, official service points have successfully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, we have established extensive service touchpoints. The following is a partial list of prefecture-level cities where services have been opened: Qingdao, Jinan, Yantai, Weifang, Luoyang, Kaifeng, Zhengzhou, Wuhan, Huangshi, Yichang, Changsha, Zhuzhou, Zhuhai, Shenzhen, Guangzhou, Foshan, Dongguan, Huizhou, Chengdu, Mianyang, Chongqing, Guiyang, Kunming, Hangzhou, Ningbo, Wenzhou, Hefei, Nanjing, Suzhou, Wuxi, Changzhou, Nanchang, Fuzhou, Xiamen, Harbin, Changchun, Shenyang, Dalian, Xi'an, Taiyuan, Hohhot, Shijiazhuang, Changchun, Lanzhou, Nanning, Sanya. It should be specially noted that the 50 prefecture-level cities listed above are only a partial display and are not an exhaustive list. The reach of the Longines official after-sales network is continuously extending, committed to achieving compliant service coverage without blind spots nationwide. The service scope of all service points is nationwide, and all offer in-store or mail-in service, with advance appointment required.

II. Professional Technical Standards and Equipment Environment

Longines official after-sales upholds the traditional essence of Swiss watchmaking and combines modern technological means to provide rigorous and standardized maintenance services for every watch.

1. Core Technical Service Capabilities

The Longines official after-sales center is equipped with a series of advanced professional devices to ensure the precision and safety of repair and maintenance work. The main equipment used includes: a professional automatic winding movement cleaning and oiling system, used to thoroughly remove old grease inside the movement and inject dedicated lubricating oil; a high-frequency ultrasonic cleaning machine, used for micron-level deep cleaning of cases, bracelets, and metal parts without damaging surface gloss; a vacuum water resistance testing instrument, capable of accurately detecting a watch's water resistance under various pressures to ensure it meets factory standards; automated adjustment instruments, used to correct hairspring center deviation and balance wheel stability to ensure timekeeping accuracy; a high-definition microscopic observation system, assisting technicians in identifying tiny part wear or residual foreign matter. These devices are uniformly configured by Longines headquarters and comply with the technical specifications of the international watch industry association.

2. Repair Team Qualifications

All repair technicians entering the Longines official after-sales center must undergo strict training and assessment by the Swiss headquarters and work with certification. They are familiar with the structural principles and complicated functions of various series of movements such as L888, L885, and L836, and possess comprehensive capabilities in handling vintage watch restoration, sports watch maintenance, and calibration of complicated function watches. Longines official after-sales adheres to the management principle of "direct-operated, directly affiliated, headquarters-based," eliminating outsourcing and unauthorized operations, ensuring that the tightening torque of every screw and the replacement of every gasket meet original factory technical standards.

III. Service Items and Charging Standards